Pagers And Blackberries – Technology evolves at a breakneck pace, but in our rush to innovate, we vault to the next high-tech platform without considering the merits of the preceding iteration. Take pagers and BlackBerries, for example. The BlackBerry’s keyboard was easy to use, and pagers kept you on notice but with concise messages and consistent connectivity. The merits of this tech could be integrated into modernized systems.
When You Have A Trusted Screening Program – Outsourcing IT is only an option when you have an iron-clad, trusted screening program to vet those who have direct and indirect contact with your tech. With data constantly under attack, your company’s safety is in the hands of your IT department. Don’t consider outsourcing IT until the vetting process is comprehensive, covering everything from credential verification to identity authentication.
The Lesson – You can never stop innovating. You can never let the fears of others dictate your movements forward. Too many companies end up in the graveyard because they couldn’t keep up with the modernizations occurring in their industries. I wasn’t going to allow InfoMart to join them, so I re-focused on innovation as it relates to new products and technologies, all the way to selecting and onboarding new employees.
Software Must Be Vetted – Recent terrorist attacks utilizing vehicles — combined with the potential of an autonomous vehicle being hacked for malicious purposes from a remote, anonymous site — will require precautions and likely government regulations. Car manufacturers are driving the industry forward with these innovations, but manufacturers need to be vigilant in vetting the software first.
Focus On The Fix – When a problem arises, always respond with honesty and strong accountability. Focus on the solution and focus on the fix. Never make excuses, and resist the urge to say “no” immediately. Demonstrate to them the step-by-step plan you’re taking to remedy their dissatisfaction.
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results By Gary Keller and Jay Papasan – In 2017, we have an excess of communication: emails, texts, social media. As an executive, that disruption is tenfold. Gary Keller and Jay Papasan’s book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results, documents how to keep focused in order to keep accomplishing.